Review eligibility
Return eligibility, timing, condition rules and refund timing are controlled by the published refund policy.
Review refund policyOrder support
Returns
Use this page to find the right support path for an order return or refund question.
Return requests
If you need help with a return or refund, contact us within 30 days of delivery at icacanolesi@gmail.com. Include your order number, the email used at checkout, and a short description of the issue.
Condition
Items must be unused, in their original condition, and returned with original packaging unless the item arrived damaged or defective.
Damaged or incorrect items
If an item arrives damaged or incorrect, contact us within 7 days of delivery. We may ask for clear photos of the item, packaging, and shipping label before approving the next step.
Return shipping
Return shipping cost: the customer unless the item arrived damaged or defective. Returns must be approved before items are sent back. Items sent without approval might not be accepted.
Refund timing
After an approved return is received and inspected, eligible refunds are processed to the original payment method. Your bank or card issuer can take additional time to post the refund.
Need help?
Send your order number and details through the contact form. For damaged items, include clear photos when support replies.
Contact supportBefore you request help
- Confirm the order email and order number from your confirmation email.
- Check whether the order has been fulfilled or delivered.
- Contact support with the order details, or use account return request only if self-serve returns are enabled.