Shipping policy

Delivery area

JosepHome currently supports checkout in CAD for eligible Canadian shipping addresses.

Processing and delivery estimates

Order processing and delivery estimates are shown on product pages, at checkout, or in order updates when available. Delivery times are estimates and can vary by product, destination, carrier, weather, customs, or operational delays.

Shipping rates

Available shipping options and rates are shown at checkout before payment.

Taxes, duties, and import charges

Taxes, duties, or import charges might be collected by the carrier or customs authority before delivery. These charges are not hidden; they depend on the destination and import rules.

Delivery updates

Delivery and order-status updates are sent through our Shopify order update flow. Use the order status link from your order emails for the latest available information.

Incorrect address or failed delivery

Customers are responsible for entering a complete and accurate shipping address. Contact icacanolesi@gmail.com as soon as possible if an address needs correction before fulfillment.